Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@coffeesipgift.com. We’ll provide you with a return shipping address once your return request is approved.

Please do not send items back without first contacting us — unauthorized returns will not be accepted.

This policy does not affect any statutory rights you may have under applicable consumer protection laws.

Return Shipping

If your item is defective, damaged, or incorrect, we will cover the cost of return shipping. For all other returns, the cost of return shipping will be deducted from your refund.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)

Custom products (such as special orders or personalized items)

Personal care goods (such as beauty products)

Hazardous materials, flammable liquids, or gases

Please get in touch with us if you have questions or concerns about whether your item is eligible for return.

We do not accept returns on sale items unless they are defective or not as described.
Gift cards are also non-returnable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved.

If approved, your refund will be processed within 5–10 business days and automatically issued to your original payment method.

Please note that it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@coffeesipgift.com.